For Kickstarter Backer:

We do not offer refunds or returns on items received as Kickstarter rewards. The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products, and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. You can think of these rewards as gifts that are sent to our supporters as a token of appreciation for their support of our business. These rewards are offered to the backers/our early adopters at the most discounted prices. 

That said, we want to ensure that you find the right size for yourself, so we will be offering size exchanges, however, we will need to charge for the shipping both ways as we are a new company with limited resources that would make free exchanges difficult, at this time. We appreciate your understanding of this. As always, we will try our best to negotiate the safest and most economical shipping option with the courier for you.

For Website Customers:


If you are not satisfied with the product, or if your product arrives damaged or defective in some way, you may return it within 30 Days from the date of purchase (i.e., the date you ordered your product) for a full or partial refund, according to the Terms listed below. 


  • All returns must be approved by a Customer Service Agent by email ONLY, via the issuance of an RMA # (a.k.a., Return Merchandise Authorization). Please email us the request for return/exchange at
  • Mondgo will not accept any returns without an RMA #.
  • The printed RMA form must be included with the returned product.
  • RMAs are valid for 15 days from the date of issue. All returns must be postmarked and in the hands of the shipping carrier within this time frame.
  • RMA Numbers must be clearly written on the outside of the return package (our shipping department is not able to accept any packages without an RMA number clearly written on the outside of the package).
  • All returns are subject to a 10 USD restocking fee.
  • All returns must include the original product packaging.
  • Return shipping charges are the sole responsibility of the customer. 
  • Refunds will be issued only for the product value. Shipping costs & taxes are not included.
  • International exchanges may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
  • Refunds may only be issued to the same credit card or method of payment that was used during the original purchase.
  • Refunds are processed as soon as possible AFTER we are able to verify receipt of the returned package at the warehouse, but may take up to 10 days to appear on your statement after the refund has been processed on our end, as your bank or credit card issuer may take longer to complete this transaction. Please contact your financial institution for assistance if you do not see your refund within 10 days AFTER receiving confirmation from our Customer Service Team that your refund was processed on our end.
  • If a returned product does not come back in the condition it was sent out in (i.e., any damage not reported to the Customer Support Agent during the RMA issuing process), a refund may be denied (or additional charges may apply), and the item may be sent back to you at your expense.

Defective Product

Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If the product is defective, Mondgo will provide a pre-paid return shipping label and replace it by sending a new one. Please note, our support team will ask for sending photos of damaged items to ensure the product sent was defective. 

Rejected Packages

  • We cannot process or refund packages marked as Return to Sender.
  • Rejecting receipt of a package (a.k.a., "Return to Sender", or "RTS") is considered returning the package without an RMA Number and may be charged up to 50% of the retail value as a restocking fee. Any fees or shipping charges incurred by the unauthorized return of the package will be re-billed to the customer in the form of a deduction from any applicable refund amount. In cases where the rejected package costs more than the order itself, a refund is not possible.
  • Any shipping and/or customs charges billed to a Mondgo shipping account and not explicitly authorized by Mondgo will be billed to the customer.
  • Mondgo is not responsible for invalid shipping addresses; we will ship to the address you provide on your order. Mondgo is also not responsible for a customers’ failure to respond to a carriers’ pickup instructions. Undeliverable orders will either be Returned to Sender or destroyed by the ground carrier and will NOT be replaced nor refunded.
  • To Return a purchase, contact our Customer Service Team within 30 Days after receiving your order at to discuss your options and to obtain a Return Merchandise Authorization. Please include the following information in your email:
  • SUBJECT LINE: "Return Request: [Your Order Number]"


Your order number

The reason you are requesting a return.

List of units from your order that you wish to return.

The first and last name used to place the order.

The email address used to place the order.

The phone number used to place the order.


Once your email has been received, the support agent will provide additional instructions for processing your Return.